These Terms & Conditions govern your access to and use of the easy13 platform. Please read them carefully before registering an account or placing any wager. By accessing easy13, you confirm that you have read, understood, and agreed to these Terms in full.
Last updated: 11 June 2026 | Version: 3.2
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("Member", "Player", "User") and easy13 ("the Platform", "we", "us", "our"). Access to or use of any part of easy13 constitutes your unconditional acceptance of these Terms. If you do not agree to any provision herein, you must immediately cease using the Platform.
In these Terms & Conditions, the following definitions apply unless context requires otherwise:
Access to easy13 is strictly restricted to individuals who are 21 years of age or older at the time of registration and at all times during which the Account remains active. By registering an Account, you represent and warrant that you meet this minimum age requirement. easy13 reserves the right to require documentary proof of age at any time and to immediately suspend or permanently close any Account where the 21+ requirement cannot be verified to the Platform's satisfaction.
It is the Member's sole responsibility to ensure that accessing and using easy13 complies with the laws, regulations, and rules applicable in their jurisdiction of residence or access. easy13 does not represent or warrant that its services are lawful in any particular jurisdiction. If you are located in a jurisdiction where online gambling is prohibited, you must not register an Account or use the Platform.
To open an Account on easy13, applicants must:
Each natural person is permitted to hold only one Account on easy13. Duplicate accounts — whether created intentionally or inadvertently — will be closed without notice, and any balances held in duplicate accounts may be forfeited. If a Member believes they may have inadvertently created a duplicate account, they must contact easy13 support immediately to resolve the matter.
Accounts are personal and non-transferable. A Member may not sell, transfer, assign, or pledge their Account or any interest therein to any third party. easy13 reserves the right to close any Account it determines has been transferred or is being operated by a person other than the registered Account holder.
Members are solely responsible for maintaining the confidentiality of their Account login credentials, including their username and password. easy13 strongly recommends that Members enable two-factor authentication (2FA) via an authenticator application to provide an additional layer of protection against unauthorised access.
Members must notify easy13 immediately upon becoming aware of any unauthorised access to or use of their Account. easy13 will not be liable for any loss or damage arising from a Member's failure to maintain the security of their credentials, except where such loss is directly attributable to a security failure on the part of the Platform itself.
easy13 will never request a Member's password by email, live chat, or telephone. Any communication purporting to be from easy13 that requests login credentials should be treated as fraudulent and reported to easy13 support immediately.
easy13 accepts deposits and processes withdrawals via the following methods, subject to availability and applicable minimum/maximum transaction limits: Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow QR, FPX internet banking (Maybank, CIMB, Public Bank, RHB, and other participating Malaysian banks), and USDT TRC20 cryptocurrency. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated for cryptocurrency deposits, which are converted at the prevailing rate at the time of transaction.
The minimum single deposit is MYR 20. The minimum single withdrawal is MYR 30. There is no published maximum withdrawal limit for fully verified Accounts, subject to the Platform's standard fraud prevention review thresholds. easy13 does not charge any fees on deposits or withdrawals; however, third-party payment processors may apply their own charges, for which easy13 accepts no responsibility.
Withdrawal requests submitted by verified Members are reviewed and processed within the timeframes published on the Platform. eWallet withdrawals (Touch 'n Go, Boost) are typically credited within 5–15 minutes of approval. FPX bank transfer withdrawals are processed same-day for requests submitted on Malaysian business days before 10:00 PM MYT. easy13 reserves the right to conduct enhanced due diligence reviews on withdrawal requests in accordance with its anti-money laundering obligations, which may extend processing times in exceptional cases.
All Members must complete KYC verification before any withdrawal will be processed. KYC documentation requirements include a government-issued photo identification document (Malaysian IC / MyKad or valid passport) and may also include proof of address and source of funds documentation at the Platform's discretion. easy13 reserves the right to suspend withdrawal processing pending satisfactory completion of KYC at any time.
easy13 offers various bonuses and promotions to eligible Members, including welcome packages, weekly cashback, reload bonuses, and free spins. All bonuses are subject to specific bonus terms published on the Promotions page at the time the bonus is offered, including applicable wagering requirements, eligible game types, validity periods, and maximum withdrawal limits derived from bonus winnings.
Members must read and understand all applicable bonus terms before claiming any promotion. easy13 reserves the right to modify, suspend, or discontinue any promotion at any time with or without notice. Bonuses obtained through fraudulent means — including multi-accounting, collusion, or exploitation of system errors — will be voided and the associated Account may be closed.
Weekly cashback payments are calculated on net losses across all game types within the applicable calendar week and credited to the Member's Wallet every Monday. Cashback credited as part of the VIP programme carries no wagering requirement and is immediately withdrawable subject to standard minimum withdrawal thresholds.
Each game available on the easy13 platform is governed by its own specific game rules, which are accessible within the game interface. In the event of any inconsistency between a specific game's rules and these Terms, the specific game rules shall prevail with respect to that game's operation only.
easy13 uses certified Random Number Generator (RNG) technology for all non-live games. RNG certification is provided by independent testing laboratories including eCOGRA, BMM Testlabs, and iTech Labs. Live dealer games are hosted by licensed studio providers and are subject to those providers' operational procedures and game rules.
In the event of a technical malfunction or system error that affects the outcome of a game round, easy13 reserves the right to void the affected round and refund the wagered amount to the Member's Wallet. Winnings paid in error due to a technical fault shall be deemed void and may be reclaimed by the Platform.
The following conduct is strictly prohibited on easy13 and may result in immediate Account suspension, permanent closure, forfeiture of balance, and reporting to relevant authorities:
easy13 is committed to promoting responsible gaming and providing tools that help Members maintain control over their gambling activity. The Platform provides the following responsible gaming features to all Members at no charge:
easy13 does not extend credit to Members and does not permit wagering against borrowed funds. If you believe your gambling has become harmful, please visit our Responsible Gaming page for self-assessment tools and support resources relevant to Malaysian players.
All content on the easy13 platform — including but not limited to the brand name, logo, website design, software, text, graphics, game assets, and audiovisual materials — is the intellectual property of easy13 or its licensed providers and is protected by applicable intellectual property laws. Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only.
Members must not copy, reproduce, distribute, publish, transmit, modify, create derivative works from, or otherwise exploit any part of the Platform's content without the prior written consent of easy13. Systematic scraping of game data, odds, or other Platform content is strictly prohibited.
To the fullest extent permitted by applicable law, easy13's total aggregate liability to any Member in connection with these Terms, the Platform, or any gaming activity shall not exceed the total net deposits made by that Member to their Wallet in the twelve (12) months preceding the event giving rise to the claim.
easy13 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the Member's use of the Platform, including but not limited to loss of profits, loss of data, or loss of gaming opportunities, whether or not easy13 has been advised of the possibility of such damages.
easy13 does not guarantee uninterrupted access to the Platform and shall not be liable for any loss arising from downtime, maintenance, technical failures, or circumstances beyond the Platform's reasonable control (including but not limited to force majeure events, acts of government, or telecommunications infrastructure failures).
The collection, use, storage, and disclosure of personal data by easy13 is governed by the Platform's Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By registering an Account, Members consent to the processing of their personal data in accordance with the Privacy Policy.
easy13 implements industry-standard technical and organisational security measures to protect Member data, including 256-bit SSL encryption for all data in transit and secure segregated storage for personal and financial information. The full details of easy13's data practices are set out in the Privacy Policy.
easy13 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material amendments will be notified to Members via email to the registered address or via a prominent notice on the Platform. The effective date of any amended Terms will be published at the top of this page. Continued use of the Platform following publication of amended Terms constitutes acceptance of the updated Terms. Members who do not agree to amended Terms must cease using the Platform and may close their Account by contacting support.
These Terms & Conditions are governed by and construed in accordance with applicable international gaming authority regulations and the laws of the jurisdiction in which easy13 holds its operating licence. In the event of any dispute between a Member and easy13 arising from or related to these Terms or the Member's use of the Platform, the parties shall first attempt to resolve the dispute through good-faith negotiation. If negotiation fails, the dispute shall be referred to the Platform's licensed dispute resolution process as prescribed by the applicable gaming authority. Each party irrevocably submits to the non-exclusive jurisdiction of the applicable licensing authority's dispute resolution body for this purpose.
For any questions, concerns, or disputes relating to these Terms & Conditions, Members may contact the easy13 support team via 24/7 live chat accessible from any page on the Platform. General written enquiries may be directed to the Platform's customer support email address displayed in the footer of the easy13 website.
Response times for live chat enquiries are under 5 minutes during standard operating conditions. Email enquiries are acknowledged within 24 hours and substantively responded to within 3 business days.